Forcepoint
Jahangir Khan is a seasoned professional with extensive experience in technical support management and cybersecurity. Currently serving as Senior Manager for Global Technical Support at Forcepoint since September 2018, Jahangir leads Tier 2 and Tier 3 technical support teams across APAC, EMEA, and Americas, emphasizing customer satisfaction and operational efficiency. Prior to Forcepoint, Jahangir held managerial positions at Sophos and Concentrix, focusing on technical support operations, people management, and ensuring compliance with service level agreements. Jahangir began a career in technical support as a Sr. Technical Support Engineer at Sutherland. Academically, Jahangir holds an MBA in Information Technology from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's degree in Computer Application from the University of Madras.
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