Masen Matthews

Masen Matthews is an experienced Customer Experience Manager at New Relic, Inc., specializing in global technical support since September 2019. Responsible for managing high-priority technical support escalations, Masen acts as a liaison between key enterprise accounts and various internal stakeholders while contributing to engineering tools utilizing React, JavaScript, and TypeScript. Prior to this role, Masen served as a Technical Support Engineer where technical expertise in DevOps practices and application performance monitoring was applied to resolve support issues. Masen also gained experience as a Software Development Intern at both Portland State University and SyncHealth, focusing on eLearning platforms and healthcare applications respectively. Masen holds a Bachelor's of Science in Sociology from the University of Idaho and completed a coding program in Ruby and JavaScript at Epicodus.