Ken Ely is currently the Global Director of Service Engineering Operations at Ford Motor Company, where they lead efforts to transform global service operations and drive innovation. With over 25 years of experience in engineering and strategic leadership, they previously held significant roles at Dell Technologies, including VP of Global Service Operations. Ken's educational background includes a BS in Aerospace Engineering from Penn State University and an MS in Engineering from The University of Texas at Austin. They are dedicated to enhancing customer service and operational excellence through a holistic approach that integrates technology and engineering principles.
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