Tiana Ortiz

Tiana Ortiz is a Level 2 Help Desk Analyst at Fordham University and a Help Desk Analyst at TEKsystems, where responsibilities include troubleshooting software, hardware, and mobile issues, as well as managing incidents using the Easy Vista Ticketing System. Previous roles include serving as a Geek Squad C.A, fostering positive customer experiences and relationships, and as a Smart Home Sales Consultant at Best Buy, emphasizing customer loyalty and sales support. Tiana has also held positions as a Technical Specialist at Think Eco srl, Traffic Checker for the MTA/New York City Transit Authority, Sales Associate at Kay Jewelers, and Senior Game Advisor at GameStop, showcasing a consistent focus on customer satisfaction, technical support, and sales across diverse environments. Tiana holds a CompTia Certification in Information Technology from Per Scholas.