Andrea (Boutelle) Doyle

Lead Customer Success Manager - North America at Forecast

Andrea (Boutelle) Doyle has extensive work experience in various roles and industries.

Andrea (Boutelle) is currently working as the Lead Customer Success Manager - North America at Forecast since April 2022. In this role, they launched, developed, and led the Customer Success for the North America book of business, managing and advising global team members. Andrea (Boutelle) is responsible for 1.8M ARR and actively involved in upselling and cross-selling to existing customers. Additionally, they collaborate with the product development team for product improvements and maintains regular customer communication. Andrea (Boutelle) works closely with the C-Suite to lead company-wide initiatives, including creating a North American customer community and improving customer data migration offering. Andrea (Boutelle) also ensures a successful customer experience, maintaining a high CSAT score.

Prior to that, Andrea worked at Deltek WorkBook as a Senior Analyst from September 2015 to April 2022.

Andrea (Boutelle) was also a Yoga Instructor at Yummy Green Life from January 2014 to January 2019.

As an Independent Consultant, they served as an Organizational Development Consultant from November 2013 to December 2018.

Before that, they worked at BGT Partners as a Process Manager from February 2010 to November 2013. In this role, they specialized in leading and motivating teams and individuals towards continuous operational improvement.

Andrea also has experience as an Integrated Production Manager at Crispin Porter + Bogusky from June 2009 to February 2010 and as a Broadcast Manager at Zimmerman Advertising from March 2006 to June 2009.

Andrea (Boutelle) started their career as an Account Executive at DirectoryM in 2005.

Throughout their career, Andrea has demonstrated their expertise in customer success, organizational development, process management, and team leadership.

Andrea (Boutelle) Doyle completed their Bachelor of Science degree in Marketing and IT at Bentley University from 2001 to 2005. In 2003, they also attended University College Dublin, although the specific degree and field of study for that period are unknown.

Links

Previous companies

Zimmerman Advertising logo