Shan-Wen Yan

Shan-Wen Yan possesses extensive experience in software engineering and technical support, currently serving as a Senior Software Escalation Engineer at Forescout Technologies Inc. and a Senior Support Escalation Engineer at Microsoft since 2017. With a strong background in developing and maintaining security features, handling critical customer issues, and providing high-level technical support in voice technologies including Skype for Business and Teams, Shan-Wen has also worked as a Senior Software Engineer at BroadSoft and Cisco, focusing on Unified Communications and call processing solutions. Previous roles included serving as a Web Developer and Administrator for Uask4It.com, and a Senior Software Engineer at Alcatel-Lucent. Educational qualifications include a PhD candidacy at East China Institute of Computer Technology and a Master's degree from the National University of Defense Technology.