Malcolm Fleming

Malcolm Fleming has a diverse work experience spanning over several years. Malcolm began their career at Victor Chandler International Gibraltar as a Customer Service Manager, where they managed a team of customer service agents and handled complex customer problems. Malcolm then joined Customer First Social Care Services Suffolk County Council as a Customer Service Officer, where they provided help and advice to customers and resolved their problems effectively.

Malcolm also worked at Customer Service Direct, starting as an Operations Support and successfully redesigning HR processes. Malcolm later became a Business Analyst, working with Agile teams to deliver solutions and establish excellent relationships between business users and technical teams. Finally, they served as an IT Service Manager, managing a team that provided front-line ICT support to schools and improving processes for efficient service delivery.

Moving on, Malcolm transitioned to Schools' Choice as an IT and Business Services Manager. Malcolm influenced diverse professionals to ensure consistent and competent ICT services across the organization. Malcolm also led a successful program of change and delivered a multi-functional e-commerce website for continuous improvement.

Their most recent role was at West Suffolk Council as a Program Manager, responsible for the council's commercial delivery program, carbon reduction program, and the development of an incubation site. Malcolm managed project managers and allocated project resources, ensuring progress reports were issued and deadlines were met.

Overall, Malcolm has extensive experience in managing teams, delivering successful programs, improving processes, and providing excellent customer service.

Malcolm Fleming attended South Tyneside College from 1992 to 1994. During their time there, they pursued studies in Business/Commerce, General, but they did not complete a specific degree program.