Michelle Colman

Michelle Colman has over two decades of experience in the telecommunications industry, starting from their role as a computer operator at Waddington Chorleys PFB LTD to their current position as the Head of Customer Experience & Operations at Form3. Michelle has worked in various capacities such as NMC Engineer at UPC Broadband, OCC Team Lead at IHS Markit, and Senior Major Incident Manager at Liberty Global and Infosys. Michelle's expertise lies in managing incidents, delivering outstanding customer service, and implementing process improvements to ensure efficient operations. Michelle holds a Diploma in Personal Fitness Training and Sports Therapy in addition to their telecommunications qualifications from Army Apprentice College in Harrogate.