Carrie Drake

Carrie Drake is a Senior Technical Operations Specialist at Formlabs, where responsibilities include leading the global help desk team and managing on/offboarding processes. Notable projects involve overhauling the onboarding process, implementing operational procedures for a new office, and enhancing team communication and documentation while expanding IT help desk capabilities. Prior experience includes roles as an Administrative Assistant to the Sales Director at The Plaza 'LIVE' Theatre, an IT Support Technician at the University of Central Florida specializing in Canvas and Zoom, and a Student Researcher assisting with academic research. Carrie previously held positions as Student Lead and Team Member at Chick-fil-A and served as an Undergraduate Teaching Assistant. Carrie earned a Bachelor of Science in Communication Sciences and Disorders with a minor in Psychology from the University of Central Florida.