Deirdre Ryan is a Senior Account Director within the Enterprise B2B Team at Forrester Research, where they focus on servicing technology and professional services prospects and clients across Europe. Prior to this, Deirdre worked at Cartus Limited from 2000 to 2005 in various roles, including Global Director of Key Account Management and Customer Success, and held the position of Vice President EMEA from 2011 to 2019, leading B2B services for Fortune 100 and 500 companies. Deirdre has demonstrated exceptional performance with client retention rates of 97% and service scores of 98%.
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