Sharon Smith

Senior Manager, Client Success at Forrester

Sharon Smith is a Senior Manager in Client Success, specializing in internal collaboration, product knowledge, business initiatives, optimal client engagement, and experience. Sharon has a strong track record of successfully achieving client outcomes and increasing wallet retention. Sharon has held leadership roles in various companies, managing teams, implementing process optimization, and driving revenue growth. Sharon is a skilled negotiator and relationship-builder with a background in marketing.

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Timeline

  • Senior Manager, Client Success

    August, 2022 - present

  • Senior Manager, Client Success Services

    2019