Marin (Butterworth) Silva is a Senior Customer Success Manager currently at Forter, bringing extensive experience in customer success roles across various companies. At Vimeo, Marin managed relationships with top Enterprise and Fortune 50 clients, achieving notable accolades such as CSM of the quarter for both AMER in Q2 2022 and globally in Q3 2023, and contributing to a 114% Net Dollar Retention in 2023. Previous positions include Senior Customer Success Manager at Aptible, where Marin developed customer service frameworks and communications, and at HubSpot, where foundational customer success strategies were designed. Additional experience spans creative and managerial roles in event coordination, marketing, and design, supported by a degree from Gordon College in Design and Communication Arts.
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