Norma Warren

Norma Warren is a Senior Customer Success Manager at Fortinet, where they focus on advocating for customers and enhancing their success through efficient processes and strategic solutions. With a Master's degree in Information Systems Management and a specialization in Cybersecurity, Norma has held various roles in customer success, technical support, and storage engineering throughout their career. They have demonstrated strong leadership skills, mentoring teams and managing projects across enterprises, mid-markets, and SMBs. Norma's experience spans organizations like Electronic Data Systems, ViaWest, and DaVita Kidney Care, where they implemented improvements and maintained high customer satisfaction levels.