Mary Turnley

Mary Turnley has a diverse work history spanning over a decade. Mary started their career as an Assistant Director intern at Shayla Stephens Productions in 2007. From 2007 to 2010, they held various roles at Eastern Michigan University, including Information Desk Receptionist and Student Event Coordinator. In 2010, they worked as a Call Center Representative for the EMU Foundation, where they focused on alumni engagement and fundraising campaigns.

In 2011, Mary took on the role of Promotions Manager at C1 Radio Show, where they effectively managed promotions and events. Simultaneously, they worked as a Public Relations Intern/Contract Event Coordinator at T.Marie Media Group.

From 2011 to 2016, Mary worked at Verizon Wireless, starting as a Verizon Internet Communications Expert Coordinator and later transitioning into a Solutions Specialist role. During their time at Verizon, they excelled in generating sales, providing customer solutions, and offering technical support.

In 2016, Mary joined Aerotek as a Temporary Associate, specifically serving as an Escrow Account Analyst for Title Source. Mary demonstrated exceptional skills in processing funds and maintaining accurate records.

Between 2017 and 2018, Mary worked at North American Bancard as a Customer Care Advisor, where they provided assistance to merchants with billing inquiries and software-related issues.

Finally, since 2019, Mary has been with Fortis, initially working as a Customer Service Specialist and later being promoted to Assistant Manager of Customer Service. In their role, they developed training curriculums, streamlined policies and procedures, monitored employee performance, created call-handling metrics, and handled escalations for swift resolutions with partner ISOs.

Mary Turnley's work experience showcases their proficiency in customer service, operations management, training and development, problem-solving, and sales.

Mary Turnley's education history includes earning a Master of Business Administration (MBA) degree from Eastern Michigan University, with a completion date in 2020. Prior to that, they obtained a Bachelor's degree in Secondary Education and Teaching from Eastern Michigan University, completing their studies in 2011. Further back, from 2003 to 2008, Mary also earned a Bachelor's degree in Communication, General from Eastern Michigan University.