Richard Gilding

Richard Gilding is the current Regional Managing Director for APAC at Fortnum & Mason. Prior to this, they were the Sales Manager at Tiffany & Co. from December 2011 to April 2014. Richard then went on to be the Deputy Store Manager at House of Fraser from July 2014 to April 2015. While at House of Fraser, Richard was responsible for five Managers and a staff team of 100 people. Richard also operated as Duty Manager and hoc Store Manager responsible for 1,000 people store wide. Richard successfully delivered an internal communications strategy across three daily shifts to drive understanding of expectations and ensure delivery against KPIs. Richard also grew consistent top line sales by coaching and mentoring middle management. Richard is known for their focus on service excellence, and they were able to significantly reduce stock losses while at House of Fraser. Richard has built relationships across the store to support the delivery of key sales and marketing strategies. As a member of the Management Team for a model store, they have delivered presentations to the management of sister stores to share best practice.

They are on a team with Carmen Chiu - Regional Managing Director, APAC, Jon Weg - Chief Transformation Officer, and Georgina Service - General Counsel. Richard Gilding reports to Tom Athron, CEO.