Muhammad Jami

Muhammad Jami currently serves as Expert Lead in Customer Success at Forto, where responsibilities include leading a commercial process overhaul that streamlines operations and significantly enhances the customer journey, achieving a 0% churn rate for key accounts and reducing churn for top-tier accounts by 50%. Prior to this role, Muhammad held several positions at S&P Global, culminating in the role of Senior Manager for Customer Success, Migration, and Onboarding Teams, managing a substantial $2.2 billion book of business with cross-functional teams. Earlier experience includes roles in relationship management, data operations, and financial analysis. Muhammad began a career with the UNDP as a Finance Assistant, focusing on financial preparation and capacity-building training. Muhammad holds a BSc Hons in Applied Accounting from Oxford Brookes University and a Bachelor of Arts in Economics and Political Science from the University of the Punjab.