Richard J.

Richard J. is an accomplished product leader with extensive experience in managing cross-functional teams and driving strategic initiatives within CRM and Salesforce environments. Currently serving as Product Lead for CRM at Forto, Richard oversees a team responsible for the development and governance of Forto's Salesforce Sales Cloud instance, catering to approximately 325 users. Previous roles include Senior Product Manager positions at Cobalt and Delivery Hero, where Richard focused on enhancing customer retention and revenue growth through innovative product features and collaborative methodologies. Richard's career also includes significant contributions to ENGIE, where operational leadership was provided for Salesforce integrations across various business units, and early career experience in marketing communications at Commsec Group. Richard holds a Strategic Marketing Module certification from the Chartered Institute of Marketing.