James Green

James Green currently serves as the Head of Customer Operations at Fortress IO since May 2020, bringing extensive experience in customer service management from previous roles at Monzo Bank and Zappos Family of Companies, where responsibilities ranged from managing call center operations to overseeing employee development and performance evaluations. With a strong background in process improvement, employee relations, and strategic customer service initiatives, James Green excels in analyzing complex problems and implementing creative solutions. James Green holds education from the University of Nevada-Las Vegas, where studies occurred from 2004 to 2006.