Sarah Woodward

Sarah Woodward has extensive experience in customer care and operations management at Fossil Group, Inc., where roles have included Head of B2C Services EMEA and Head of Customer Contact Centre, focusing on customer care strategy and operations for both B2B and B2C segments. Proficient in project management, Sarah has led crucial implementations such as the Zendesk Support and Incontact Phone solutions across EMEA, and played a key role in GDPR compliance. Previous positions also include Processing Manager, Processing Supervisor, and various roles supporting order management and key account operations. Sarah holds a Level 3 award in Leadership and Management from the Institute of Leadership & Management, alongside several NVQs and advanced apprenticeships in management and business administration. Early career experience includes roles at Servitech International and Telefocus.