Sissy Tao is the User Operation Principal Director at Fosun 复星, where they have led the customer satisfaction team since 2018. With 15 years of experience in the hospitality and customer service industry, Sissy is known for their engaging leadership and proactive approach to improving customer satisfaction across various sectors. They established a comprehensive customer satisfaction monitoring system and obtained ISO10002: 2018 certification for complaint management, showcasing their commitment to quality and service excellence. Previously, Sissy held key positions at Regent Hotels & Resorts, Booking.com, and MSC Cruises, consistently achieving high performance metrics and fostering team engagement.
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