Carmen de la Rey is an experienced operational leader specializing in customer service and support management, currently serving as the Head of Operational Delivery at Foundever since April 2025. Previous roles include Head of Operations at Sigma Connected Group and Merchants, as well as Head of Customer at ARC Store South Africa. Carmen's extensive experience encompasses leadership positions across notable companies such as Sweepsouth, Superbalist, Amazon, DHL, Absa Group, and Nedbank, demonstrating a strong commitment to operational excellence, customer satisfaction, and team development. Carmen holds an NQF level 6 degree in Customer Service Management from UNISA.
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