Catarina Bernardo

Catarina Bernardo is a dedicated professional with a robust background in human resources, quality analysis, and team management. Currently serving as a Team Lead at Foundever since April 2024, Catarina previously held the role of Quality Analyst at Cognizant from June 2019 to April 2024, where responsibilities included reviewing decision accuracy, managing case investigations, developing process documentation, and coaching team members. Additional experience includes positions as a Video Content Analyst for various markets, a Trust and Safety Specialist at Sitel, and HR roles in recruitment and administration. Catarina holds a Master's Degree in Human Resources, Work and Organizational Psychology, and a Bachelor's Degree in Psychological Sciences from the Faculty of Psychology, University of Lisbon.