Edlira Useini

Edlira Useini is an Operations Manager at Foundever, where they lead and develop a team of 11 Team Managers and approximately 150 advisors, focusing on enhancing customer retention and sales performance. Previously, Edlira worked as a Senior Delivery Manager for Telenor Consumer, overseeing multiple teams and managing service quality metrics. They initiated their career as a Team Supervisor at SYKES Sweden, contributing significantly to customer service operations. Edlira has also held a position as a franchise owner at Wayne's Coffee since 2017, and started their professional journey at McDonald's while studying. Edlira holds a degree in General Sales, Merchandising and Related Marketing Operations from Högskolan i Kalmar.