Fran Ketels currently serves as the Operational Team Lead at Foundever, where responsibilities include coaching customer service agents, developing strategic plans to enhance operational efficiency, and maintaining strong client relationships. Previously, at Klarna, Fran held the position of Service Delivery Specialist, effectively managing GDPR requests and complex customer issues while training new team members and receiving recognition through the Extra Mile Award. Fran also served as Team Coach at Partena Ziekenfonds, overseeing staff planning for a team of 65, and has experience as a Regional Manager at Oxygen Fitness, where Fran improved sales processes across multiple gyms. Fran's educational background includes multiple Master's degrees in Health Education, Sports Management, and a Bachelor's degree in Physical Education and Sports Science from Ghent University.
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