Gerson Guilhem is a seasoned professional in continuous improvement and analytics with extensive experience in varying roles within the customer support and technology sectors. Currently serving as a Senior Manager at Foundever since February 2023, Gerson leads the development and implementation of data-driven strategies to enhance organizational performance. Prior experience includes over a decade at Sitel Group, where Gerson advanced from Quality Analyst to Continuous Improvement Manager, cultivating a culture of continuous improvement through Lean Six Sigma methodologies, data science, and advanced analytics. Gerson holds a specialization in Data Science and Big Data from PUC Minas and a Bachelor's degree in Information Technology from Anhanguera Educacional.
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