Jéssica T. has cultivated a robust career in customer experience and quality management. From 2022 to 2024, they served as Supervisor de CX - Qualidade at Dbm Contact Center, where they led continuous improvement initiatives and developed training programs to enhance team performance. Currently, Jéssica holds the position of Supervisora de QA Sênior Bilíngue at Foundever, while also pursuing a degree in Market Intelligence and Data Analysis at Anhanguera Educacional, set to conclude in 2024.
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