Jhonatan Lau

Jhonatan Lau has extensive experience in operations and customer service, having held various managerial positions across different companies. Most recently, Jhonatan served as Team Manager at Foundever, where responsibilities included managing cross-functional teams to achieve customer success metrics. Prior to that, Jhonatan worked as Executivo de trade marketing at Webhelp, focusing on trade marketing for Apple products. Additional roles include Senior Customer Service Representative at Webhelp, where tiered technical support was provided, and Senior Operations Manager at Konecta BTO, overseeing a large team and focus on customer engagement and back-office processes. Educational qualifications include a Bachelor's degree in Communication Sciences from Universidad de San Martín de Porres and additional studies in Computational Science from Universidad Peruana de Ciencias Aplicadas.