Kelly Lemes is an experienced professional in operations and people management, currently serving as a Gerente de operações at Foundever, where they oversee a team of over 130 individuals and implement operational structures for LATAM. With an MBA in Leadership, Innovation, and Management 4.0 from PUCRS, Kelly has over 15 years of progressive experience in BPO, moving from roles such as Operador de telemarketing and Representante de serviços to senior leadership positions. Known for a human-centric approach, Kelly focuses on customer experience, continuous improvement, and developing talent through empathy and active listening.
This person is not in the org chart
This person is not in any teams
This person is not in any offices