Rafael Adamiak is a Global Accounts Manager with over 18 years of experience in Customer Experience across Field and Remote Technical Support, Backoffice, and SAC operations. Currently, Rafael works as a Gerente de operações at Foundever and has held senior leadership roles at Concentrix and Teleperformance, focusing on enhancing team performance through training and mentoring. Rafael has demonstrated expertise in managing customer relationships, business development, and operational metrics, achieving significant results in the IT and BPO sectors. Rafael holds an MBA in Strategic Service Management from Fundação Getulio Vargas and a degree in Electrical Engineering/Telecommunications from Universidade Bandeirante de São Paulo.
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