Tarane Williams is a seasoned professional in customer service and team management with extensive experience in the utilities sector. Currently serving as a Senior Team Manager and Complaints & Resolutions Manager at Foundever since June 2023, Tarane focuses on coaching agents, providing feedback on quality compliance, and managing disciplinary measures. Prior experience includes a role as Customer Service Manager at Sigma Connected Group from March to June 2023, where responsibilities involved scoring calls for quality in Utilities and Collections campaigns. From October 2018 to March 2023, Tarane served as Customer Service Manager at Teleperformance, overseeing day-to-day management of contact agents, coaching, and addressing customer escalations, after initially starting as a Customer Service Representative. Education was completed at Cape Peninsula University of Technology from 2013 to 2015.
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