FourNet
Kirsty Couch is an experienced professional in service delivery management and client relations, currently serving as the Service Delivery Manager at FourNet since January 2023 and as a Director at Autumn Brook (Yate) Management Company Limited since October 2021. Kirsty's previous roles include Senior Client Delivery Manager at Applicable and Service Delivery Manager at FourNet, where responsibilities involved managing Tier 1 customers and overseeing service quality in accordance with the ITIL framework. Additional experience includes positions as Service Delivery Manager at IP Integration, Service Manager and Quality Manager at Glide UK, Enterprise Service Manager at InterCall, Customer Experience Manager at Capita, and various managerial roles at CCT and ALD Automotive. Kirsty possesses a proven track record in fostering customer relationships, improving service delivery processes, and enhancing customer satisfaction across diverse organizations.
FourNet
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We help organisations harness technology to digitally transform and overcome the challenges they face today and tomorrow. We do this by helping organisations to drive digital innovation in operations and customer experience (CX) through secure Cloud, Infrastructure, Communication and Collaboration designed to deliver the right outcomes and reduce operational risk. Our portfolio includes next-generation technologies such as SD-WAN, Security, RPA, and A.I and Automation, delivering actionable insight to improve efficiency and performance across the most complex of environments. We work with some of the most critical and secure public and private sector organisations in the UK, including Central and Local Government, Housing, Healthcare and Blue-Light, Education and Private Enterprise. With our best-in-class security-cleared service management, solutions architects, and engineers, we provide a fully managed service desk and security operations centre (SOC) with 24/7 phone support and multi-factor authenticated access. We are a carbon literate organisation and pride ourselves on ethical and responsible business, delivering sustainable outcomes that not only help the environment but our customers, society, and staff. For more information visit www.fournet.co.uk