Kirsty Couch

Kirsty Couch is an experienced professional in service delivery management and client relations, currently serving as the Service Delivery Manager at FourNet since January 2023 and as a Director at Autumn Brook (Yate) Management Company Limited since October 2021. Kirsty's previous roles include Senior Client Delivery Manager at Applicable and Service Delivery Manager at FourNet, where responsibilities involved managing Tier 1 customers and overseeing service quality in accordance with the ITIL framework. Additional experience includes positions as Service Delivery Manager at IP Integration, Service Manager and Quality Manager at Glide UK, Enterprise Service Manager at InterCall, Customer Experience Manager at Capita, and various managerial roles at CCT and ALD Automotive. Kirsty possesses a proven track record in fostering customer relationships, improving service delivery processes, and enhancing customer satisfaction across diverse organizations.