Fernanda Reis is a seasoned IT professional with over 25 years of experience in multinational companies, specializing in governance, project management, and service delivery across various sectors. Currently, Fernanda serves as a Service Delivery Manager at Foursys, where Fernanda is responsible for optimizing IT service management processes aligned with ITIL frameworks. Fernanda has previously held significant roles at IBM, Teleperformance, and Kyndryl, demonstrating her expertise in Agile methodologies, team leadership, and continuous improvement. Fernanda is certified in ITIL and SFC, and has a solid educational background in computer science and information technology. Fernanda's career reflects a consistent commitment to enhancing user experience and operational efficiency.
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