Nicola Shelbourn

Nicola Shelbourn has extensive experience in customer success roles, currently serving as the Director of Customer Success EMEA at Fourth since May 2013, where previous positions included Head of Customer Success and Customer Success Manager Team Lead. Starting at Fourth as a Customer Support Specialist, Nicola progressed through various customer success roles, demonstrating a strong commitment to client satisfaction. Prior experience includes serving as a Customer Success Manager at Fourth from November 2010 to March 2012 and as Deputy Manager at Milano Ireland from March 2006 to February 2010. Educational background includes a Bachelor of Science in Interior Design from Bowling Green State University and a Diploma in Advanced Cordon Bleu Cuisine from Eastbourne College of Food and Fashion.