Jess M.

Jess M. has over a decade of experience in customer care and communication, currently serving as the Head of Customer Care (Streaming) at Foxtel Group since March 2013. In this role, Jess M. leads an agile squad focused on enhancing customer service efficiency across multiple contact center sites. Previous positions at Foxtel include Head of Change Enablement, where strategic project implementation for over 1,500 contact center staff was managed, and Change Communications Manager, where significant business realignments were communicated. Prior to Foxtel, Jess M. held roles in digital marketing and communications at Better Place Australia, contributing to the establishment of a robust digital strategy and community engagement. Jess M.'s background also includes research and communications work within the Department of Parliamentary Services and academic pursuits in Education Policy Analysis at Monash University.