Shirley Zacarias

Shirley Zacarias is an experienced operations analyst currently involved in the National Grid Savings Your Way Program at Franklin Energy since November 2016. Responsibilities include training and supervising project coordinators, maintaining effective communication with customer service representatives, managing customer complaints, and approving personnel-related documents. Previously held roles include project coordinator for the ConEdison Neighborhood Program and operational roles at Time Warner Cable Business Class, where skills in order management, customer support, and data entry were honed. Past experience also encompasses human resource management and administrative assistance. Shirley Zacarias holds an Associate of Science in Business Administration from LaGuardia Community College and is pursuing a Bachelor of Science in Business with a Human Resource Management Certificate from the University of Phoenix.