Sean Molloy

Sean Molloy is an experienced professional in quality assurance and managerial roles with a strong background in complaint handling and regulatory compliance. Currently serving as a Quality Assurance Analyst at Aro since May 2022, Sean previously held positions at RFS as an Outcome Tester, where responsibilities included ensuring fair customer outcomes and providing feedback to case handlers. Sean's extensive experience also includes roles as a Business Control Analyst and PPI complaints Team Manager at Equiniti Hazell Carr, where Sean managed teams and designed monitoring activities. Prior experience encompasses managing customer service teams at The Co-operative Bank plc and conducting quality assurance assessments on payment protection insurance sales.