Rahul Srivastava

Rahul Srivastava is an experienced IT professional currently serving as the IT Service Delivery Manager for Freedom Mobile since July 2016, where responsibility includes managing service management processes related to Incident, Change, Problem, and Release Management. Prior to this role, Rahul held several positions at CIBC from February 2007 to June 2016, including Major Incident Manager, Incident Problem Manager, Senior IT Consultant, and Senior Technical Analyst, focusing on incident response, problem management, and IT governance. Earlier experience includes serving as Information Technology Service Desk Team Lead at the Greater Toronto Airports Authority and IT Support Technician at Pay Master International. Rahul holds a Diploma in Information Systems from DeVry University, a Bachelor's degree in Business/Commerce, and a Master's degree in Applied Economics from the University of Lucknow, along with certifications in PMP, ITIL, MCP, and CompTIA A+.