Noel Fregoso

Noel Fregoso is an experienced professional in the field of contact strategy and customer service management, currently serving as the Director of Servicing at Freedom Mortgage since March 2020. Prior to this role, Noel held the position of Assistant Vice President of Planning and Forecasting at Mr. Cooper, where responsibilities included managing contact strategy systems and monitoring call center statistics. Noel's career also includes significant contributions at IBM as the Contact Strategy Dialer Team Lead, where involvement in deploying a new dialer platform was notable, and as Call Center Technology Dialer Support, focusing on workforce management and call performance analysis. Noel holds educational qualifications from Chemeketa Community College and Texas A&M University-Kingsville.