Erika Soave Ruiz

Erika Soave Ruiz is a Customer Experience Manager at Freeletics since November 2020, where responsibilities include supporting the CRM team with communications, analyzing customer feedback, researching customer experience improvements, and developing community engagement projects. Previously served as a Junior Customer Engagement Specialist at Freeletics and held positions at Inditex as a Visual Commercial and Sales Assistant, as well as a Back Office Assistant at PANGEA RETAIL. Early career internships at Biblioteca Queriniana and Archivio di Stato di Mantova focused on customer service and archival development. Erika holds a Master's in Books and Documents Science from Alma Mater Studiorum – Università di Bologna and has completed various courses related to product management and language proficiency.