Emma Degerstedt

Emma Degerstedt currently serves as the Customer Success Team Lead at Kaisa, where responsibilities include onboarding and mentoring new Customer Success recruits and leading account planning and growth strategies for key accounts. Previous roles at Kaisa included Senior Customer Success Manager, managing high-growth key accounts in the Classifieds/Marketplace vertical, and implementing the Freespee Customer Success Programme. Earlier experience includes positions at Klarna, where Emma managed service relationships for key merchants and supported complex inquiries, as well as roles at QuintilesIMS and Promotion Point. Emma holds a Master of Arts in Holocaust and Genocide Studies from Uppsala University and a Bachelor of Arts in History and Politics from the University of York.