Echo Song

Echo Song is a seasoned professional in customer success and revenue enablement, currently serving as Senior Manager for Global Revenue Enablement at Freshworks since May 2019. With a strong background in orchestrating cross-functional teams to drive organizational objectives, Echo has previously held roles including Senior Manager of Global CS Strategy & Operations and Manager of CS Strategy & Operations at Freshworks. Prior to Freshworks, Echo was the Head of Customer Experience at Natero Inc., where leadership of post-sale processes and customer success initiatives thrived. An early career included roles at Bay Materials and Stanford University, enhancing skills in business development, marketing, research analysis, and product operations. Echo holds a Master of Science in Management Science & Engineering from Stanford University and a Bachelor of Science in Engineering from Shanghai Jiao Tong University.