Jonathan Ng is a SaaS-focused business strategist with over 12 years of experience specializing in Customer Success and Operations in B2B environments. They have co-founded and scaled teams at notable companies, including Directly and Lithium Technologies, achieving significant revenue retention and growth. Currently, at Freshworks, they serve as Principal Customer Success Manager, leading key account initiatives that resulted in impressive Net Dollar Retention (NDR) growth. Jonathan holds a BS in Business Administration from Susquehanna University and enjoys outdoor activities like fly fishing and camping.
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