Derek Vollebregt

Derek Vollebregt is an experienced leader in customer success with a strong track record across various roles in well-established organizations. Currently serving as the Director of Customer Success at Friendlier since November 2024, Derek previously held the position of VP of Customer Success at iLobby® Facility & Visitor Management from 2022 to 2024, where significant improvements were made in customer experience and churn rates, alongside substantial revenue growth. Prior roles include Director of Customer Success at Poka Inc., Global Reseller Director and Interim Customer Success Leader at Axonify, and Global Partnership Manager at AIESEC International. Derek's educational background includes a Bachelor of Arts from McGill University, an MBA from Quantic School of Business and Technology, and various professional development courses in coaching, business analytics, and emotional intelligence.