Nathan Torno

Nathan Torno has a diverse work experience, starting with their current role as the Director of Sales & Strategic Initiatives at Friendship Village STL since November 2021. In this role, they assist in sales and marketing initiatives across all product lines, supports the development of organizational strategic plans, and works with the Chief Revenue Officer to promote sales growth and customer satisfaction.

Prior to this, Nathan worked at Cedarhurst Senior Living as the Regional Director of Operations from October 2018 to April 2019. In this role, they were responsible for eight communities and helped increase occupancy and standard operating practices at the Woodland Hills location.

From December 2017 to October 2018, Nathan served as the Senior General Manager at Bethesda Health Group. In this position, they oversaw all community operations, increased occupancy and resident satisfaction, improved dining services and implemented various programs to enhance the resident experience. Nathan also mentored and trained their replacement at Bethesda Barclay House.

Before their role as the Senior General Manager, Nathan worked as an Employee at Bethesda Health Group from June 2000 to October 2018. Nathan then became the Senior General Manager at Bethesda Barclay House from February 2010 to December 2017, where they achieved full occupancy and high resident satisfaction scores.

Nathan's earlier experience includes being an Assistant Manager at Bethesda Barclay House from October 2008 to February 2010, an Assistant Manager at Bethesda Barclay House from September 2005 to October 2008, and a Dining Service Supervisor at Bethesda Southgate from June 2000 to September 2005. In these roles, they contributed to the smooth operations of the communities, ensured high-quality service, and maintained proper food safety standards.

Overall, Nathan Torno has accumulated significant experience in senior living and community management, sales, strategic initiatives, customer service, and employee development throughout their career.

Nathan Torno has a background in Hotel/Motel Administration/Management. Nathan attended St. Louis Community College, although the specific start and end dates are not provided. In addition to their education, they have obtained several certifications from the National Restaurant Association Educational Foundation (NRAEF), including Bar Code, Responsible Beverage Alcohol Manager Program in February 2005, Supervision in the Hospitality Industry in December 2004, and ServSafe Certification (specific month and year not provided).