Uzoamaka Adaora A.

Uzoamaka Adaora A. is a seasoned professional with diverse experience in publishing, operations management, customer experience, and reporting analysis. Currently serving as a Publishing Specialist in Production at Frontiers, Uzoamaka contributes to one of the world's leading open-access publishers since July 2022. Prior experience includes managing operations at Rubelle Water, where Uzoamaka implemented process improvements and developed risk mitigation strategies, achieving significant reductions in operational issues and task completion time. As a Customer Experience Specialist at Outcess, Uzoamaka maintained high customer satisfaction rates while proactively improving support resources. Uzoamaka's early career included analyzing financial data as a Junior Reporting Analyst at FinTrak Software and providing support as a Personal Secretary and IT Support Specialist at Lagos Television. Uzoamaka holds a Bachelor of Technology in Information Technology from the Federal University of Technology Owerri, Nigeria, earned from 2010 to 2015.