Jessica South-Tellez

Jessica South-Tellez has a diverse work experience in the insurance industry, starting in 2013 with Farm Bureau Mutual Insurance Company of Idaho. Jessica served as a Business Analyst and ScrumMaster, utilizing their analytical skills and expertise in project management until February 2017.

In 2017, they joined Frontline Insurance as a Business System Analyst II, where they contributed to the company's IT operations and analysis until November 2018. From November 2017 to November 2021, they held the position of Business Analyst Manager, overseeing the analysis and implementation of various business projects.

Jessica then advanced to the role of IT Delivery Manager at Frontline Insurance from October 2021 to June 2022, ensuring the successful delivery of IT projects. Following this, they were promoted to Senior IT Delivery Manager, where they continued to excel until April 2023. Currently, they hold the position of Director of Business Analysis Excellence, utilizing their extensive experience to enhance the company's business analysis practices.

Jessica South-Tellez pursued their education in a chronological manner. Jessica first attended Monroe County Community College from 2004 to 2006, where they obtained an Associate of Science (A.S.) degree. Their field of study during this time is not specified.

Jessica later enrolled at Idaho State University from 2011 to 2013, where they earned a Bachelor of Business Administration (B.B.A.) degree in Computer Information Systems.

In addition to their formal education, Jessica South-Tellez has obtained several certifications. In 2015, they obtained the Certified ScrumMaster certification from Scrum Alliance. Jessica further enhanced their Scrum knowledge by acquiring the Certified Scrum Professional - ScrumMaster (CSP-SM) certification in 2023. Jessica also holds the Certified Scrum Product Owner certification (2019) and the Advanced Certified ScrumMaster (A-CSM) certification (2019).

Furthermore, Jessica South-Tellez has acquired various ITIL 4 certifications. Jessica received the ITIL 4 Foundation certification (2022) and the ITIL 4 Strategist: Direct, Plan, and Improve certification (2022). Jessica also obtained the ITIL 4 Specialist certifications in Create, Deliver and Support (2022), Drive Stakeholder Value (2023), and High-Velocity IT (2023). Finally, they achieved the ITIL 4 Managing Professional certification (2023).

Recently, Jessica South-Tellez acquired the Associate Certification - InsuranceSuite 10.0 Analyst from Guidewire Software in June 2022.