Ricardo Friede Júnior has accumulated extensive experience in data analysis and customer relationship management, primarily at FTD Educação since October 2019, where roles include Analista de Informações Gerenciais, Analista de Relacionamento, and Assistente de Relacionamento. Prior to this, a tenure at SOMOS Educação from September 2013 to September 2019 involved serving as Analista de Informações Gerenciais Jr. and Atendimento ao Cliente Jr., focusing on data analysis for departmental performance and customer service for educational products. Earlier experience as a Técnico de laboratório at LABIEM included research on marine fish larvae and ecological studies. Ricardo holds a degree in Oceanografia from USP and has pursued studies in Digital Photography at Universidade Paulista.