Alvin Dimaranan is an experienced IT Service Delivery Manager currently working with Fujitsu. They have a strong background in technical support, incident management, and problem-solving, particularly for Japanese and English-speaking users. Alvin began their career as a Japan International trainee at Canon and transitioned to various roles, including Japanese Remote Desktop Engineer and Senior IT Support Engineer at DXC Technology and YASH Technologies. With a proven track record in managing incidents and coordinating across teams, Alvin has also passed the N2 Japanese Language proficiency exam and possesses significant knowledge in ITIL and project management methodologies.
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