Jonathan Britton

Jonathan Britton is an experienced professional with over 20 years in service operations and customer support within the technology sector. Currently serving as a Product Owner and Head of Optimization for Service Operations at Fujitsu, Jonathan focuses on enhancing customer value through optimization and automation across global delivery teams primarily in Europe and Asia. Previously held roles include Engagement Lead and Senior Service Delivery Manager, where Jonathan led teams to achieve service excellence, and a successful tenure as Service Desk Manager, recognized for managing an award-winning service desk. Jonathan's career also includes technical support positions at Apple and Gateway European Helpdesk, complemented by extensive education in American Studies, German, and Computing Science from Keele University, University of Staffordshire, and Goethe University Frankfurt.