Tricia Gilbert

Tricia Gilbert serves as the Director and ServiceNow Practice Head for North America at Fujitsu since July 2022. Previously, Tricia held various leadership roles at Cask, including Director of ITSM Practice Lead, where responsibilities involved leading an ITSM consulting organization and establishing a customer-centric delivery approach. Prior experience includes serving as Practice Architect and Principal ITSM Consultant at TEKsystems, focusing on service improvement and IT service management practices. Tricia's career began in financial systems management and transitioned into IT service management, with significant impact in change, release, and configuration management processes across multiple organizations. Tricia holds a BA in Psychology and Sociology from Bowdoin College and an MBA in Business Administration & Finance from Southern New Hampshire University.